Return Policy

At Boreal Forage, we want you to be completely satisfied with your online purchase. If for any reason you're not happy with your order, please review our return and refund policy below:

Return Eligibility and Process

You have 30 days from the date of receiving your item to request a return. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

To initiate a return, please contact our customer service team at contact@borealforage.com with your order details and reason for the return. We will provide you with further instructions on how to proceed.

Refunds

Once we've received and inspected your return, we will notify you of the approval or rejection of your refund. If approved, we will issue a refund to your original payment method.

Please note that it may take some time for the refund to be processed by your bank or credit card company.

Damages and Issues

While we take great care in packaging and shipping our products, we cannot be held responsible for damages caused by the shipping carrier. However, if the item is defective, damaged, or if you receive the wrong item due to a packaging error, please contact us immediately, and we will address the issue promptly.

Contact Us

If you have any further questions or concerns regarding returns or refunds, please don't hesitate to contact our customer service team at contact@borealforage.com. We are here to assist you.